What will I do?
I support DEKOM’s Account Managers with the commercial and administrative work required to serve customers efficiently. By preparing accurate quotations, gathering information and maintaining reliable sales records, I give the Account Management team more time to focus on customers and business development.
My responsibilities include:
- I prepare and send quotations and commercial proposals using information from Account Managers and technical colleagues.
- I collect pricing, availability, lead times and product information from suppliers, distributors and internal teams.
- I update quotations when specifications, quantities, prices or customer requirements change.
- I maintain accurate customer, opportunity, quotation and follow-up information in our CRM and business systems.
- I monitor open quotations and help Account Managers track customer actions, follow-ups and purchase orders.
- I check incoming customer orders against quotations and flag any discrepancies.
- I support the internal handover of successful opportunities to Project Management, Procurement and other teams.
- I respond to general customer enquiries and support presentations, tenders, reporting and customer meetings.
- As my commercial knowledge develops, I support customer follow-ups and smaller sales opportunities under the guidance of an Account Manager.
What do I have to bring? My skills and experience:
Must-have requirements
- An MBO+/HBO-level qualification in Business Administration, Commercial Economics, Sales, Marketing or a related field, or equivalent relevant experience.
- Some experience in sales administration, sales support, customer service or commercial administration. Motivated junior candidates with a clear interest in developing within sales are also welcome.
- Professional working proficiency in Dutch and English, both at CEFR B2 level or higher.
- Confidence using Microsoft 365, particularly Excel, Outlook, Word and Teams.
- The ability to work accurately with quotations, prices, quantities and commercial documentation.
- Availability to work primarily from the office and travel occasionally for business purposes.
Preferred qualifications
- One to three years of B2B sales support or quotation administration experience.
- Experience with CRM, ERP, quotation or order-management systems.
- Knowledge of AV, IT, Unified Communications, technology distribution or systems integration.
- French or another European language.
My knowledge and experience
I am organised, customer-focused and comfortable managing several requests and deadlines at the same time. I communicate professionally, research missing information proactively and ask questions when requirements are unclear. Deep technical expertise is not required, but I am interested in audiovisual, Unified Communications and workplace technology.
Working at DEKOM - How do I work?
At DEKOM, technology and collaboration go hand in hand. Our "stay human" culture means working professionally while remaining approachable, supportive and open. I take ownership of my work, communicate clearly and collaborate closely with colleagues across teams.
What I can expect:
- A collaborative international team with flat hierarchies and short decision-making processes.
- A high level of trust, personal responsibility and room to organise my work.
- Open communication and close cooperation across departments and disciplines.
- Opportunities to contribute ideas and help improve processes, standards and ways of working.
- A future-oriented working environment focused on communication, collaboration and workplace technology.
- Close cooperation with experienced Account Managers and technical specialists.
- Development opportunities in Senior Sales Support, Inside Sales, Junior Account Management or Account Management, depending on my performance and interests.
We are looking forward to your application:
Tatjana Ulrich- Global HR Director- joinus@dekom.com
About us
DEKOM is a European-wide operating hidden champion and a leading full-service provider of Unified Collaboration & Conferencing solutions, media technology, and conference room construction. In collaboration with our national and international clients, we develop solutions for enhanced communication and collaboration among individuals, leveraging state-of-the-art technology.
